I eventually took a scroll through the crash dump which iTunes was suggesting I should send to Apple for analysis. It appeared from the logs that the updated OS image was failing a checksum verification i.e. it had been corrupted during the download. A few minutes of searching provided the information needed to fix the problem:
- Un-dock and shutdown the iPad (Note: You will not see the ‘Red’ power down slider in this state)
- Shutdown iTunes
- Delete the previously downloaded software update file which you will find in these location depending on your system:
- Mac Location: /users/<user name>/Library/iTunes/iPad Software Updates
- PC Location (Pre Windows 7): \Documents and Settings\<User>\Application Data\Apple Computer\iTunes\iPad Software Updates
- PC Location (Windows 7): \Users\<User>\AppData\Roaming\Apple Computer\iTunes\iPhone Software Updates
- ‘Empty Trash’ to be on the safe side.
- Restart iTunes
- Dock iPad
- Follow the prompts to have iTunes download the OS upgrade again
- Once downloaded iTunes should automatically upgrade the iPad with the new OS and bring it out of restore mode.
- This will restore the iPad to factory settings
- Once the factory restore is complete iTunes will let you further restore the iPad from the most recent backup of the device before it encountered the problems. This should recover your apps, data and user settings.
I hope this helps if you been trying to recover from this very annoying and frustrating problem.
solution:
The solution is simple and easy. you just need to delete the previously downloaded update / upgrade file (iOS firmware file with .ipsw file extension). To resolve the error follow these steps:
-Close iTunes on your Mac or Windows PC / Laptop
Delete the ipsw file download previously. The downloaded ipsw file is located at following locations depending upon your computer OS. For iPhone
Windows XP: System Drive:/Doc*u*ments and Settings/Application Data/Apple Computer/iTunes/iPhone Soft*ware Updates
Windows 7: System Drive:/Users/Your Username/App Data/Apple Computer/iTunes/iPhone Software Updates
For iPod and iPad
Windows XP: System Drive:/Doc*u*ments and Settings/Application Data/Apple Computer/iTunes/iPod Software Updates 0r iPad Software Updates
Windows 7: System Drive:/Users/Your Username/App Data/Apple Computer/iTunes/iPod Software Updates 0r iPad Software Updates
Now restart iTunes and download the update / upgrade file again.
Update / Upgrade using iTunes update / upgrade button.
If you still face the same error restart your PC / Mac. These steps can be followed for any iOS version for resolving iTunes error 14.
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